Consumer Protection Act Malaysia

Section 10 of the malaysian consumer protection act 1999 states that it is lawfully wrong to make a false or misleading representation of the goods or services that a person or business organisation sells.

Consumer protection act malaysia. It is a piece of legislation enacted with the main objective to provide greater protection for consumers. B 415 1999 be it enacted by the parliament of malaysia as follows. 15 november 1999 p u. Section 17 cpa specifically provides that a consumer who cancels a future services contract can only be charged.

A 5 of the full contract price. The consumer protection act 1999 cpa was enacted to provide greater protection for consumers and the rights provided under this act cannot be taken away from you. Laws of malaysia act 599 consumer protection act 1999 an act to provide for the protection of consumers the establishment of the national consumer advisory council and the tribunal for consumer claims and for matters connected therewith. The consumer protection act of 1999 in the laws of malaysia 1831 words7 pages laws of malaysia act 599 consumer protection act 1999 part ii misleading and deceptive conduct false representation and unfair practice section 8.

This is given under section 6 of the cpa which says that the act will have power despite any contract that tries to exclude it. The provisions of this act cover areas not covered by other existing laws. Tribunal tuntutan pengguna malaysia. The primary objective of the establishment of the tribunal is to provide an alternative channel for consumers to file a claim for redress in a convenient inexpensive and speedy manner.

The malaysia s consumer protection act 1999 cpa is an act which came into effect 1st october 1999. Consumer protection policies and laws are therefore important to provide consumers. Image via bored panda. With over 600 million consumers rising purchasing power and a young demographic profile asean represents a growing and attractive market.

What many people don t realise is that a no refund and no cancellation policy for future services contract violates the consumer protection act 1999 cpa. Consumer protection and welfare are important tenets under the asean economic community aec. Consumer protection act cpa 1999 or act 599 came into force on the 15th of november 1999 to provide legislative provisions for consumer protection. The tribunal for consumer claims malaysia is an independent body established under section 85 part xii of the consumer protection act 1999 act 599.

This includes the standard quality grade quantity grade quantity and composition of the product or service.